International Customer Experience Awards Winners 2019

International Customer Experience Awards Winners 2019

International Customer Experience Awards Winners 2019

Business Awards

By Donna O’Toole

INTERNATIONAL CUSTOMER EXPERIENCE AWARDS WINNERS 2019

We were thrilled to attend and judge at the 2019 International Customer Experience Awards Finals held in Amsterdam.

Inspiring international organisations are recognised for their exceptional customer experience. SMEs, large global businesses and professionals from all industries compete to win.

If you’ve innovated, transformed or are leading your industry in CX these are one of the awards you need to win!

PRESENTATIONS TO THE JUDGES

The awards follow the same format as the UK Customer Experience Awards.

Finalists present to the judges during the daytime event before finding out the winners in the evening. So no need to wait months to find out if you’ve won.

Presentations are 15 minutes long with an additional 15 minute Q&A with the judges. The judges’ questions help to bag some last-minute points you may have missed in your presentation and could be the difference between Gold and Silver!

International Customer Experience Awards, International Customer Experience Awards winners 2019, Business Awards, Customer Experience Awards, Awards International, business awards, August The Awards Consultancy, Donna O'Toole, Awards Judge, Awards Expert

Our CEO, Donna O’Toole was part of the judging panel for Most Effective Customer Experience in Social Media category this year. She said,

“It was great to be a part of the international customer experience awards and to see some of the incredible customer experience transformations being made across the world! It’s great to meet the teams behind them and hear exactly how they have made a mark on their businesses and customers.”

“Judging the entries is always an interesting activity, and seeing the hard work of the entrants come to life in a face-to-face presentation is a real privilege. It’s an incredibly revealing process; there is nowhere to hide when it comes to the judge’s questions, but the best teams always shine bright in the end.”

Attendees were invited to watch the finalists present to the judges. A fantastic opportunity to gain insights into the current customer experience trends (and check out the competition).

Throughout the day the venue is a hub for networking, sharing a coffee and lunch with colleagues, and connecting with sponsors.

INTERNATIONAL CUSTOMER EXPERIENCE AWARDS WINNERS 2019

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Winners included Telkom Indonesia, The Holly Private Hospital, Dell, HP, KCB Group and many more very happy teams!

Silver awards were given to the very close runners up who included Shell, Caterpillar, TUI Benelux and Dubai Electricity and Water Authority.

And there are even bronze awards for the very best of the rest, including tado, E.ON and Sberbank.

We would like to say a huge congratulations to all the winners at this years’ International Customer Experience Awards, and to all the finalists. And a huge thank you to Awards International for organising such a successful event.

International Customer Experience Awards 2019, International Customer Experience Awards Winners 2019, Internationl Customer Experience Awards, Customer Experience Awards, International Business Awards, Awards International, Donna O'Toole, August The Awards Consultancy, Awards experts, how to win awards

WINNING OPPORTUNITIES

The awards don’t stop there.

Two weeks after the event, all finalists receive a feedback report from the judges, providing invaluable insights and comments on where they excelled, how they compared to the winner, and where to improve for next year.

The International Customer Experience Awards will open again in 2020. But before they do, winners need to be shouting about their win. And finalists, we’d love to hear from you!

We can help you to understand where you dropped points and what your next steps should be. Contact us today to book in your free consultation call.

And we look forward to the 2020 awards which promise to be bigger and better!

 

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Awards Open Throughout Spring

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Awards Open Throughout Spring

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AWARDS OPEN THROUGHOUT SPRING

Spring is one of the busiest times of the year for many businesses. We’ve just entered into a new financial year, extra daylight hours naturally boost everyone’s moods, and warmer weather is just around the corner.

It’s also an extremely busy time for awards.

There are hundreds of awards open for entries across every industry, and it could be the last chance for you to submit and get recognition for the projects you completed in 2018.

Can you afford to miss out on valuable recognition for another year?

We’ve picked just 3 awards that are open now – you can find out more below and explore the categories that give you the best chance of winning, or get in touch and we’ll help you select the right awards for your business.

And don’t worry if your business doesn’t fit into these awards, we work with awards in every industry, across the world. So get in touch and we can create your bespoke awards strategy detailing every award you could be entering and the perfect categories for your business.

AWARDS OPEN THROUGHOUT SPRING

Lloyds Bank National Business Awards – The Lloyds Bank National Business Awards are one of the most prestigious awards in the UK business awards calendar. The awards look to celebrate British businesses of all sizes, who are doing fantastic things in their industries. Categories include Business of the Year, Startup of the Year, Entrepreneur of the Year and Business Enabler of the Year to name a few.

This year we have partnered with The National Business Awards as their official award consultants. Friday 26th April @ 11am Donna O’Toole, August CEO, will be hosting a webinar giving you her top tips and secrets to writing an award-winning entry. Register your interest here

Deadline: 7th June 2019
Finalists Announced: July 2019
Presentation Stage: September 2019
Finals: 12 November 2019

Customer Experience Awards – The Customer Experience Awards have grown to become one of the biggest customer experience events in the world. 2019 marks the awards 10th anniversary and promises to be a fantastic event. The awards celebrate and recognise the organisations who are delivering outstanding CX through their everyday operations, employees, or technology. Categories include Customers at the Heart of Everything, Customer Experience Training, B2B CX, Use of Technology and CX Professional of the Year. With 23 categories to choose from, there are plenty of opportunities for you to win.

Early-Bird Deadline: 31st May 2019
Deadline: 28th June 2019
Finalists Announced: 10th July 2019
Presentation stage and finals: 10th October 2019

PR Week Awards – The PR Week Awards are back for 2019 to showcase and celebrate achievements in PR and Communications across all industries. The awards recognise the best campaigns, people, organisations and agencies with categories to suit all. The awards attract PR experts, successful agencies and PR teams from all over the UK, and are one of the big PR industry awards to win.

Early-Bird Deadline: 23rd May 2019
Deadline: 6 June 2019
Finalists Announced: June 2019
Presentations/Site Visits: July 2019
Finals: 15th October 2019

HOW TO WIN AWARDS

If you’re ready to enter awards, the time to start is now! You can read our tips on how to write a winning award entry here, or contact us today. We can provide expert consultancy, create your awards strategy, write your entries for you, and even create and coach you through presentations to the judges – everything that will give you the best chance of success.

So if you want to become a winner, contact us today.

 

 

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How To Win Customer Experience Awards

How To Win Customer Experience Awards

How To Win Customer Experience Awards

Business Awards

By Donna O’Toole

Stand Out From The Competition

Winning a customer experience award is a great way to build loyalty and trust with your customers.

An award win makes your business stand out, can improve lead generation and boost business growth.

Top Tip: If you are proud of the achievements you have made in creating an excellent customer experience you could be in line to win an award — but only if you pick the right competitions and then take the time to enter!

There are lots of awards programmes to choose from to recognise your customer service success. So how do you know where to start, when you have a good chance of winning, and which awards will bring the biggest ROI and help you achieve your business goals?

5 Ways to Win Customer Experience Awards

When it comes to selecting awards there are five possible approaches to take:

1. Industry Specific Awards:

Enter customer-focused categories within specific industry awards. Allowing you to stand out from competitors within your industry.

2. Discipline Specific Awards:

Enter a discipline-specific category within a customer service award. This will give you the ultimate recognition for your customer initiatives.

3. General Business Awards:

Enter customer-focused categories within general business awards. You will compete against businesses from all other industry sectors, giving you a chance to make new contacts and access to new markets.

4. Local/Regional Awards:

Enter customer service categories in your local and regional awards. This will show that you are a great business in your area and help you attract local customers.

5. All Awards:

Combine all of these approaches into an awards strategy. This is the most effective all-round, as you can compete in your industry, nationally/regionally/locally and in front of new audiences. You will raise your profile and attract new customers.

READY TO WIN?

If you’re confident you have a fantastic CX initiative and great business results to back it up, get out there and start winning.

And if you need help, our team will help you choose the best awards to enter and write your winning award entries for you.

Get in touch today to speak to a member of our team.

 

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START WINNING AWARDS NOW!

Awards season is in full swing and it’s time to start winning!

Awards from all industries are open for 2019 and accepting entries – and once the deadline passes, that’s it for another year. Can you afford to miss out on valuable recognition to your competitors?

Don’t forget – a lot of awards only accept projects from the last 18 – 24 months. So if you’re initiatives are showing great results NOW don’t miss the opportunity to prove your worth and win awards for your achievements

HAVE YOU ENTERED AWARDS BEFORE AND NOT WON? WE CAN HELP

On the 28th March 2019 we’re running our exclusive How to Win Awards training day. In just one day, August CEO and Awards Expert Donna O’Toole will teach you everything you need to know about entering awards. From creating a bespoke awards strategy and writing a winning award entry, to making presentations that will wow the judges.

Feedback from the awards training is incredible, with attendees reporting that they have vastly improved their success. For example, Verity Calderbank of Stockport homes is now a proud multi-award winner: “Since completing the awards training we have felt much more confident in entering awards. The results have been incredible, we’ve won 85% of the awards we’ve entered!”

Click here to read more of our shining testimonials and case studies.

Click here to find out more about the How to Win Awards training day. Also, if you book before the 14th March 2019 you will access our early-bird priority tickets and save £100. What are you waiting for?

AWARDS TO ENTER NOW

If you’re ready to enter awards now and want some inspiration how about these three for starters:

CIPD People Management Awards – The CIPD People Management Awards recognise and celebrate the valuable contribution that HR and L&D make to the overall success of an organisation. With 19 categories available for HR and L&D initiatives from Apprenticeships and Recruitment to Best Employee Experience and Best HR/L&D Team of The Year

Customer Experience Awards – The UK Customer Experience Awards have grown exponentially to become one of the biggest CX event of its kind. Now in their 10th year, the awards continue to recognise those inspiring organisations who are striving to enhance their customer experience in many innovative ways.

National Business Awards – The National Business Awards give companies the chance to tell their success story to a national audience, regardless of size or industry. From huge corporations, to small start-ups, the Lloyds Bank National Business Awards offers you the chance to gain recognition in front of the media, politicians and potential investors. They celebrate and reward businesses that combine creativity and innovation with effectiveness and who set new standards for their industries.

If the awards above don’t fit your business – don’t worry. Take a look at our themed awards lists here.

HOW TO ENTER BUSINESS AWARDS?

If you’d like to find the perfect award and category for your business you’ll need an awards strategy. We can create this for you, or teach you how to identify the most valuable awards that you have a chance of winning in 2019 to create your own.

And if you don’t want to be trained to win, you just want to win without all the time-consuming factor of writing your entries, we can do all the hard work for you! Take a look at our services here, or contact us to book your free consultancy call.

 

 

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UK Customer Experience Awards 2017 Wembley

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Here at August, we had the privilege to attend the 2017 Customer Experience Awards, where our CEO, Donna O’Toole, was delighted to be chairing a panel of judges for the category ‘Customer centric culture (employee driven transformation)’. With the wondrous Wembley stadium playing host to the awards, the atmosphere was alight with success.

The standard of entries was of the highest calibre. In this particular category EdPlace, Finastra, Waitrose in Partnership with Maru/edr, Elite Telecom PLC, Power NI, GAME in partnership with Growth Engineering, PPL and Capital One all proved their worth at these highly reputable awards. It was extremely interesting to listen to such an array of businesses and we would like to congratulate you all on your performances.

Final presentations over, judges deliberations complete, and the scores counted; it was time for everyone to adorn their glad rags and for the celebrations to commence. Presented by writer and broadcaster Jeremy Nicholas, the stage was set for the winners of each category to collect their trophies.

Amongst the winners were Optivo, winning best small contact centre, Direct Line Group winning best financial services (banking and investment), Business Stream winning the insight and feedback category presented by Donna. However, the shining stars of the evening were Capital One winning the category judged by Donna and being crowned the overall winners of the Customer Experience Awards for achieving the highest combined score from their written entry and their presentation earlier in the day. A huge congratulations to the team over at Capital One.


UKCXAwards, Capital One, Business Stream, Donna O'Toole, August Awards, Business Awards

Pictured above; Insight and Feedback category winners Business Stream with Donna O’Toole (top), Customer centric culture (employee driven transformation) winners Capital One (below)

A special mention for the charity of the event Barnardo’s, who support vulnerable young people to improve their lives. It was fantastic to witness the generosity of the room for such an amazing, life-changing charity.

After an inspiring day followed by a celebratory, glamorous, and electrifying evening, August would like to thank Awards International for making all of this happen and we can’t wait to be a part of more outstanding awards events in the future.

 

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