The UK Customer Experience Awards 2021 are now open

The UK Customer Experience Awards 2021 are now open

The UK Customer Experience Awards 2021 are now open

Awards News

By Donna O’Toole

Entries are now being accepted for the UK Customer Experience Awards – one of the most highly regarded customer experience awards for both B2B and B2C businesses. These annual awards represent the ‘biggest celebration of customer experience in the UK’, and winning can prove to be a real springboard to future success.

The entry process has two stages: a written entry, followed by a presentation for those shortlisted.

A total of 23 categories can be entered in 2021, including ‘Customer Experience for SMEs‘, ‘Learning and Development‘ and ‘Customer-Centric Culture‘.

As with many awards this year, there is a particular emphasis on recognising the efforts of businesses affected by the pandemic. Specific categories have been added such as ‘Customer Experience in the Crisis‘ and ‘Employee Experience in the Crisis‘.

UK CUSTOMER EXPERIENCE AWARDS 2021 CATEGORIES

The full list of categories are below:

  • Customers at the heart of everything™
  • Customer Experience in the Crisis
  • Customer-Centric Culture
  • Employee Experience in the Crisis
  • Best Use of Insight and Feedback
  • B2B Customer Experience
  • Customer Experience for SMEs
  • Digital Transformation
  • Business Change and Transformation
  • Outsourcing
  • Contact Centre - Large
  • Contact Centre - Small
  • Financial Services
  • Best Use of Technology
  • Best Customer Service
  • Learning and Development
  • Diversity and Inclusion
  • Vulnerability
  • Health and Wellbeing – Customers and Employees
  • CX in the Community
  • CX Team of the Year
  • CX Professional of the Year
  • CX Leader of the Year

IMPORTANT DATES FOR YOUR DIARY

Entries Open: NOW
Early Bird Deadline: Saturday 21st May
Final Deadline: Friday 25th June
Awards Finals: Thursday 7th October
Awards Ceremony: Thursday 14th October

All businesses can take advantage of the Early Bird deadline by entering before 21 May 2021 to secure a discounted rate of just £349 per entry (saving £100) and £179 per additional entry (saving £50).

Click here for more information on the UK Customer Experience Awards.

WE GET THE INSIDE SCOOP

August CEO, Donna O’Toole, caught up with CEO of Awards International, Neil Skehel, about this year’s awards in more detail on her Winning Awards podcast.

Listen now to discover:

  • How you can benefit from being involved in the UK Customer Experience Awards
  • How the awards will work in 2021
  • What we can look forward to at the 2021 awards ceremony

Good luck if you decide to enter the UKCXA this year!

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UK Customer Experience Awards 2017 Wembley

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Business Awards

By Donna O’Toole

Here at August, we had the privilege to attend the 2017 Customer Experience Awards, where our CEO, Donna O’Toole, was delighted to be chairing a panel of judges for the category ‘Customer centric culture (employee driven transformation)’. With the wondrous Wembley stadium playing host to the awards, the atmosphere was alight with success.

The standard of entries was of the highest calibre. In this particular category EdPlace, Finastra, Waitrose in Partnership with Maru/edr, Elite Telecom PLC, Power NI, GAME in partnership with Growth Engineering, PPL and Capital One all proved their worth at these highly reputable awards. It was extremely interesting to listen to such an array of businesses and we would like to congratulate you all on your performances.

Final presentations over, judges deliberations complete, and the scores counted; it was time for everyone to adorn their glad rags and for the celebrations to commence. Presented by writer and broadcaster Jeremy Nicholas, the stage was set for the winners of each category to collect their trophies.

Amongst the winners were Optivo, winning best small contact centre, Direct Line Group winning best financial services (banking and investment), Business Stream winning the insight and feedback category presented by Donna. However, the shining stars of the evening were Capital One winning the category judged by Donna and being crowned the overall winners of the Customer Experience Awards for achieving the highest combined score from their written entry and their presentation earlier in the day. A huge congratulations to the team over at Capital One.


UKCXAwards, Capital One, Business Stream, Donna O'Toole, August Awards, Business Awards

Pictured above; Insight and Feedback category winners Business Stream with Donna O’Toole (top), Customer centric culture (employee driven transformation) winners Capital One (below)

A special mention for the charity of the event Barnardo’s, who support vulnerable young people to improve their lives. It was fantastic to witness the generosity of the room for such an amazing, life-changing charity.

After an inspiring day followed by a celebratory, glamorous, and electrifying evening, August would like to thank Awards International for making all of this happen and we can’t wait to be a part of more outstanding awards events in the future.

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